Confidentiality Policy Regarding the Processing of Personal Data

POEM DESIGN SRL makes every effort to process you personal data according to the (EU) Regulation 2016/ 679 (The General Data Protection Regulation or GDPR), as well as any other Romanian regulation. Since transparency is one of the main principles of this legal framework, we would like to kindly ask you to read this document in order to be informed about the way in which we collect, use, transfer and protect your personal data when you use our website to find out about our products and services.

We reserve the right to update and change this Confidentiality Policy in order to reflect any changes in the way in which we process your personal data or any changes in legal requirements. In case of any such change, we will post the modified version of the Confidentiality Policy on our website, which is why we kindly ask you to regularly check the content of this Confidentiality Policy.

Contact

POEM DESIGN SRL is the trade name for POEM DESIGN SRL the legal entity of Romanian nationality based in 82/f Berde Mozes Street, Cristuru Secuiesc, Harghita county, registered at the Trade Register Office under no. J19/111/2003, CUI RO15196437, (further referred to as POEM DESIGN SRL or “we”). In the data protection regulation context, we act as operator when processing your personal data.

As we are always open to finding out your opinions and offering any additional information that you may need regarding the processing of your personal data, we encourage you to contact us by email at poemdesign@peom.ro or by post or courier at our headquarters in 82/f Berde Mozes Street, Cristuru Secuiesc, Harghita county.

The types of personal data that we process

Generally, we collect your personal data directly from you, so that you have control over the type of information that you offer.

When you fill in the contact form, you give us information such as: name, first name, email address, address and phone number.

Further on, we can also collect and process some information regarding your behavior while visiting our website so that we can personalize your online experience. We invite you to find out more details in this respect by consulting the section below regarding the purpose of data processing.

On our website we can store and collect information in cookies and similar technologies, according to the Cookie Policy.

The Purposes and Reasons for Data Processing

We will use your personal data for the following purposes:

  • so that you can benefit from our services

This purpose can include, depending on each situation, the following:

  • to create service agreements and to issue invoices
  • to offer solutions to any problems regarding the purchased services
  • to ensure support services

Improving our services

We always want to offer you the best experience on our website. For this, we can collect and use some information regarding your behavior, we can invite you to fill in customer satisfaction surveys after placing an order or we can do market research on our own or with the help of partners.

We base these actions on our legitimate interest to do business, while always making sure that your fundamental rights and freedoms are not affected.

Marketing

We want to keep you up to date with the best offers when it comes to our products/ services that interest you. For this purpose, we may send you any type of message (such as email, text, phone, mobile push, web push etc.) that contains general or specific information regarding products that are similar or related to the ones that you purchased, you showed interest in, as well as other trade related communication such as market research or customer surveys. We may post personalized recommendations on our website. In order for us to be able to offer you information that you may find interesting, we can use some data regarding your buying behavior (e.g. pages you visited) so that we can create a profile for you. We always make sure that this processing of data respects your rights and freedoms and that the decisions based on them do not have legal consequences on you or affect you significantly.

In most cases, we base our marketing related communication on your consent. You can change your mind and withdraw your consent at any time by:

  • accessing the unsubscribe link shown in the messages you receive from us
  • contacting POEM DESIGN SRL using the contact data.

In certain situations, we may base our marketing activities on our legitimate interest to promote and develop our commercial activity. In any situation that we may use information regarding you for a legitimate purpose of ours, we will make sure that all your fundamental rights and freedoms are not affected. Nevertheless, you can anytime request, via the means mentioned above, that we stop processing your personal data for marketing purposes and we will respect your choice.

How long we keep your personal data

As a general rule, we will store your personal data for as long as it is necessary to reach the objective for which it was supplied or for as long as it is required by law. You can anytime request that we delete certain information or delete the account and we will oblige. However, we will keep certain information after the account has been deleted in the situations in which the law in force or our legitimate interests require this.

Who we send your personal data

Depending on the situation, we can send or offer access to certain personal data to the following types of recipients:

  • suppliers of marketing services
  • suppliers of IT services
  • suppliers of financial and accounting services

In the situation in which we have the legal obligation or if it necessary to defend a legitimate interest, we can also divulge certain personal data to some public authorities.

We make sure that access to your data by third parties represented by private legal entities is granted in conformity with legal provisions regarding personal data protection and confidentiality of information, based on agreements made with them.

The countries to which we transfer your personal data

At present, we store and process your personal data in Romania.

Nevertheless, it is possible that we may transfer some of your personal data to other entities based in the European Union or outside the Union, including to countries which did not receive recognition of a satisfactory level of personal data protection from the European Commission.

We will always take measures to ensure that any international transfer of personal data is managed carefully for the purpose of protecting your rights and interests. Transfers to services suppliers and other third parties will always be protected by agreements and, depending on each case, by other warranties, such as standard contractual clauses issued by the European Commission or certification shields such as the data protection Privacy Shield for data transferred from the EU to the United States of America.

You can contact us anytime using the contact data in order to find out more information about the countries to which we transfer your data, as well as about the warranties that we use regarding these transfers.

How we protect the security of your personal data

We pledge to ensure the security of your personal data by implementing appropriate technical and management measures, according to the industry standards.

This website uses security measures against the loss, alteration or misuse of information that is within our control.

POEM DESIGN SRL pledges to respect your rights granted by Law 677/2001, and to stop processing your personal data, amend, update, block, delete or change to anonymous the data whose processing does not conform with Law 677/2001 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data., should you request so via email at poemdesign@poem.ro

POEM DESIGN SRL, by using the contact details, certifies that it will respect the rights granted by Law 677/2001 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data. It will also respect Law 365/2001 concerning e-commerce, Ordinance no. 130/2000 regarding customer protection on drawing up and completing long distance agreements. Such rights include (but are not limited to):

  1. a) the right to ask POEM DESIGN SRL to confirm whether it processes your personal data by using the contact data
  2. b) the right to ask POEM DESIGN SRL to amend, update, block or delete for free the data whose processing does not conform with Law 677/2001.
  3. c) the right to ask POEM DESIGN SRL to stop processing your personal data, for free, by using the contact data.

We remind you that you can anytime contact the staff member responsible for data protection at POEM DESIGN SRL by sending your request using any of the following means:

  • email at poemdesign@poem.ro.com
  • post or courier at 82/f Berde Mozes Streer, Cristuru Secuiesc, Harghita county mentioning ATTN the staff member responsible for data protection from POEM DESIGN SRL.

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COOKIE POLICY

WHAT ARE COOKIES?

Cookies are small files that the browser downloads when you access the website http://terracotta-cookware.com/

Your computer automatically recognizes and accepts these files through the browser that you use.

These files are like “bookmarks” that show where you stopped when you last visited the website. They can also be seen as traces that let the website know when you visit http://terracotta-cookware.com/ each time.

WHAT ARE THEY GOOD FOR?

Cookies improve the page loading speed and the browsing experience. For example, they retain your preferences when you navigate on a website, such as your language preferences.

These files are also used for preparing anonymous statistics that help us understand how visitors interact on webpages in general. http://terracotta-cookware.com/

For analysis, the website uses Google Analytics, which uses cookies. In this case, the files save information about how the website was used, the number of page displays, the origin of the visitors and the number of visits.

Cookies do not request personal data and, more often than not, they do not identify the Internet user.

HOW LONG ARE THEY STORED?

The amount of time for which a cookie is stored depends on the reason for which it was used. Session cookies are used for a single browsing session, they are retained only for that particular browsing session and are not stored after the user leaves the website. Persistent cookies are used when the user returns to the website.

You can delete all these categories of cookies anytime through the settings in the browser that you are using or you can do this directly on our website. http://terracotta-cookware.com/ setari-cookie-uri/ .

HOW THIS SITE USES COOKIES

A visit on this website can create cookies of any of the following types:

  • Performance cookies
  • Traffic analytics cookies
  • Advertising cookies
  • Third-party targeted advertising cookies

PERFORMANCE COOKIES

This type of cookies retains the user’s preferences on the website so that they do not need to be set every time the website is accessed.

Examples:

  • volume settings for the video player
  • the video streaming speed that the browser is compatible with

TRAFFIC ANALYTICS COOKIES

Every time a user visits the website, the analytics software provided by a third party generates a traffic analytics cookie. This type of cookie tells us if you visited the website before. The browser tells us if you have this type of cookie and if you don’t, we will generate one. This allows us to monitor unique visitors and how often they visit.

As long as you are not registered on this website, this type of cookie cannot be used to identify individuals. They are only used for statistical purposes.

ADVERTISING COOKIES

These cookies allow us to find out whether you looked at an advertisement online, what type it was and how long it has been since you saw the advertisement.

We use these cookies for online advertising targeting purposes. We can also use third-party cookies for better advertising targeting, for example to show holiday advertisements if the user has recently read an article on a website about holidays. These cookies are anonymous, they store information about the content that was seen, not about the users.

Additionally, we set anonymous cookies through other sites which show our ads. Thus, we can use them to recognize you as a visitor of that certain website. If you use our website in the future, we will be able to show you advertising based on this information.

THIRD-PARTY TARGETED ADRVERTISING COOKIES

On this website you can find third-party ads. Some of them use their own anonymous cookies in order to analyze how many people have been exposed to a certain advertisement or to see how many people have seen the same ad several times.

The companies that generate these cookies have their own confidentiality policies and this website does not have access to read or write these cookies. Third-party cookies can be used to show you targeted advertising from other websites as well, based on your navigation on this site.

OTHER THIRD-PARTY COOKIES

On some websites, third parties can set their own anonymous cookies for the purpose of tracking the successfulness of a certain app or to customize an app. Because of the way in which it is used, this website cannot access these cookies, just like third parties cannot access cookies owned by this website.

For example, when you share an article using the social media button on this website, that social media will record your activity.

HOW CAN YOU STOP THEM?

Depending on the browser that you use, follow the steps below to establish how you want to use cookies.

IN THE CHROME BROWSER:

  • In the top right corner, click on the Chrome menu and go to Settings.
  • Scroll down the page and click on “Show Advanced Settings”.
  • In the “Privacy” section, click on the “Content settings” button.
  • In the “Cookies” section, choose your preferred settings.
  • To delete cookies, click on “All cookies and site data…” to see the list of all these files that Chrome stores on the hard disk. You can delete them individually or all of them directly if you select “Remove All”.

IN THE MOZILLA FIREFOX BROWSER:

  • Click on the menu button and select “Preferences”.
  • Choose “Privacy” from the side menu.
  • From combo “History” choose “Use custom settings for history”.
  • Check “Accept cookies from sites” to allow the use of cookies or uncheck this option to block them.
  • To delete cookies, click on “Show Cookies…” and a new window will open, where you can check or uncheck one or more cookies at the same time.

IN THE INTERNET EXPLORER 11 BROWSER

  • Click on the top right little wheel sign of the browser, then select Internet Options.
  • Click on the “Privacy” tab and select “Advanced”.
  • Select “Accept/ Block/ Prompt” for “First-party Cookies” as well as for “Third-party Cookies”. If you want, here you can check “Always allow session cookies”. Click OK after you chose the settings.
  • To delete all cookies, select the “General” tab from “Internet Options” and click “Delete…” from the “Browsing History” tab. Check “Cookies and Website Data” and click “Delete”.

By using http://terracotta-cookware.com/ you agree with the way in which we use cookies, according to the present “Cookie Policy”. If you do not agree, you need to stop accepting cookies following the steps above, depending on the browser that you are using or directly from our website  through the link above. Deactivating cookies can affect your experience as a user of  http://terracotta-cookware.com/. We reserve the right to make any type of additions or changes to the present “Cookie Policy”. Any changes and/ or additions will be posted on http://terracotta-cookware.com/ and will take effect from the moment they are posted. For further details, please contact us on poemdesign@poem.ro